Possible Users/Future Clientele:

• This cluster of users is composed of representatives from manufacturing companies that are interested in importing and exporting on an international level.

• The age range of this cluster is between 18 years to 65 years old.

Account Representatives:

• This cluster of users is composed of employees of S.I.L.A who deal directly with the representatives of our clients. The create f.s.r's and new client accounts. They must have a valid username and password to access our company's web portal.

• The age range of this cluster is between 21 years to 65 years old.

Primary Issues:

• Technical awareness will vary between users from novice to expert.

• Eliminating purplexities that will hinder the user from completing their task.

• Keeping the website pratical for both a novice and expert.

User tasks:

• Create new client accounts (employee).

• Enter f.s.r (employee).

• Track freight shipments (employee).

• Get price for type of shipment transport (client).

• Update client account (employee).

• Get estimated delivery date (client).

Limitations:

Only employees with a valid username and password can:

• Create new client accounts.

• Track shipments.

Clients can:

• Get pricing for the type of shipment transport.

• Get estimated delivery date.

User Information needs:

• Users need to provide a valid username and password to enter the web portal

• The username and password can only be assigned by a manager in the sales department.

• Once indside the web portal to enter in a new client the user will need.

• Company name

• Billing address

• Contact's first name

• Contact's last name

• Contact's email

• Contact's phone number